– A review! - Rachna cooks – A review! – A review!

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I have been a customer for years now. Not only do I get my veggies and fruits but meat and groceries as well. I am a big time online shopper, and hence it is no surprise that I preferred to ditch the time-consuming ritual of shopping at the neighborhood kirana or vegetable market. I do that too but rarely these days.

Shopping is simple

Register your account. Create your profile and begin your online grocery shopping. Add items to your cart. Then choose the time slot available. There are 4 time slots that are available for delivery starting from 7 am till 10 pm at night. They are quite punctual in maintaining the delivery time slots. After checking out your items, you can pay using Food coupons, debit or credit cards, Netbanking or Cash on Delivery. The website is very simple to maneuver around and user friendly.

Big basket

Based on my experience, here is my review of their services:

The pros of shopping with

Big Basket
Shop for groceries, fruits and vegetables online with

Excellent quality products: Most of us worry about buying packaged vegetables and meat. With, I have seen that the quality of fruits and vegetables is generally good. They are also thoughtfully packaged in zip-locks and plastic trays. The groceries are all well packaged as well and of high quality.

Excellent Return policy: You can return any item that you find to be of substandard quality or not fresh. I have done it umpteen times with no questions asked. Any item that is not upto mark is taken back. They once even reimbursed me for an item that I later found to be not fresh. This is very important as all of us want to be assured of the freshness and quality of perishables that we buy.

Customer service: has the most amazing Customer Service. Your queries via email or phone are immediately addressed. They also send email and SMS at the time of booking the order and delivery.

Intuitive: has probably the largest and widest range of fruits and vegetables including the exotic and difficult-to-find ones as well on the website. They regularly seek suggestions on inclusions from customers. As I cook Chinese, Italian, Mexican and other cuisines regularly, this is a great feature. They also regularly add more offerings to their bouquet like they have introduced a fresh-baked range of breads and cakes recently. A pet store is on the anvil as well.

Save time, energy and money: The fact that you can order your groceries online and have them delivered within a day is a very big boon for most of us short-on-time city dwellers. All orders above Rs. 1000 are shipped free of cost. Orders below Rs. 1000 are charged Rs. 20 as shipping fee. You often get good offers, deals and discounts that help you save more. They also have smart features like My Shopping List and Smart Basket that help you add items that you have frequently purchased to your cart. This saves time in shopping. Now they have Smartphone Apps that help you order on the go.

Big Basket
Pic courtesy:

Friendly staff: The staff that delivers the items is friendly and helpful. They go through the list with you to ensure that no items are missing from the orders delivered. They always work with a smile and are polite.

Hence, you can see that is not only concentrating on good quality products but good service as well.

The cons of shopping with

High price: Of late, I have noticed that some fruits and vegetable prices and especially the grains and dals are priced slightly higher than your neighborhood kirana store, supermarket or vegetable vendor. This needs to be checked in the long run.

Plastic packaging: All the plastic trays and plastic packaging are a drain on our environment. They do take the trays back for reuse or recycling but most times they just break and are not reusable. It would be better if they could use brown paper or newspaper bags for packing.

Package size: For some items, I would prefer smaller pack sizes like 100 gm. For eg. Curry leaves and coriander leaves often come in 250 gm. packs. Most of this dries off and rots. I wish they would provide smaller packs for herbs and vegetables.

Overall, is a customer friendly online supermarket for groceries, fruits and vegetables. I buy from them regularly and would recommend others to do so as well.

7 thoughts on “ – A review!

  1. Here is my experience with big basket:

    I ordered for a next day delivery in the 7:30 pm – 10 pm slot. On the day of delivery, at around 5, a text message arrives saying that order is out for delivery. At 9 pm a guy calls up saying that the order won’t be delivered because the casket wasn’t sent. At that late, I couldn’t even go out and buy grocery for dinner or for lunch next day. I leave for work at 7 am, so the 7:30 am – 9 am slot wasn’t feasible for me. The guy said that he will give me a 25 rupees discount on my bill value for not making it that day and that my delivery will be the first delivery the next day in the same 7:30 pm – 10 pm slot. Next day, it was 9 pm and the delivery had still not arrived. I called the helpline and they said it will arrive by 9:20. It came at 9:30, but one of the items I ordered for was missing. I had already paid for all the items and the delivery guy had left. It was unfortunate that I hadn’t checked it earlier. I called customer service again. They said that they will arrange for a delivery of that item the next day. The next day, when the delivery guy came, he wanted me to pay again for that missing item. When I told him that I had already paid, he asked me to call customer service again. All this calling cost me more than 50 rupees! All for what? Their own mistakes? Anyway, when I called customer service, they put me on hold saying that they will check the information, and then they hung up on me! I was running out of balance, so I asked the delivery person to call them. He said, if you don’t want to pay this small amount of money, then leave it, I’ll pay from my own pocket. Now, why should I pay twice for something? I tried to tell him that he should tell the big basket people that I had already paid for that, but he stormed off saying that I was cheap! Is this the kind of service one expects from any company?

  2. Guess the traditional go to supermarket to buy method is best! Things like Big Basket do not work in India. I placed an order on Sunday for delivery on Tuesday morning! Having got a text on Monday confirming delivery, I waited for the entire specified delivery slot on but no one came by. When I called the customer care, the person delivery team and said the order was cancelled. I didn’t received any email notifying cancellation. Also I made a payment via Card that was taken through. They don’t refund in cash so what is point of using their service!

    Their advertisements on television and radio are pretty enticing and enterprise idea also appears western but they do not back themselves with resources and quality! Absolute waste of time and effort.

    Also don’t be surprised if the grocery arrives wet or damaged as they just throw stuff everywhere. I returned a pack of oil as it packaging was damaged only to realise that the oil pack burst when the delivery person threw it in a crate! They have also broken my front door stopper without paying for it!

    1. Your experience does sound bad. I have been using BigBasket for many years now and have been quite pleased with their service, quality of produce and customer service.

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